How we keep in touch
The way we keep in contact with you will differ depending on whether you are paying in, no longer paying in or retired.
Paying in
Benefit statements
Annual Benefit Statements are published on Member Self-Service once a year to keep members informed of the current and future value of their benefits.
Pension updates
Pension updates are sent via email to keep members updated on the ever changing landscapes of the LGPS.
The pension website holds a number of forms, guides and ad-hoc information.
Road shows and seminars are held throughout the Borough when major changes to the scheme are implemented such as the introduction of the 2008 scheme and the move to CARE in 2014.
Eligible new staff when recruited are automatically enrolled to the scheme and sent a welcome letter with a statutory notice confirming membership of the LGPS.
Scheme guides are available on our website or in print on request.
No longer paying in
Benefit statements
Deferred annual benefit statements are published on Member Self-Service each year to show the current value of their benefits. Printed versions are available on request.
Pension's helpline, 'Altair self service' and the website are also available.
Receiving your LGPS pension
Your Pensioner newsletter
A newsletter (pdf) is sent out each year and will contain useful information about your pension. Including details of pension increase and pension pay dates.